Customer Support Executive (Kochi)

Customer Support Executive (Kochi)

31 Jul
|
EMARAJ GROUP INTERNATONAL
|
Kochi

31 Jul

EMARAJ GROUP INTERNATONAL

Kochi

Role Overview:

Serves as the primary point of contact for pre- and post-booking inquiries, resolving issues and maintaining customer satisfaction.

Key Responsibilities

- Respond promptly to incoming queries via phone, email, live chat, or WhatsApp.

- Assist clients with booking modifications, cancellations, refund queries, and itinerary updates.

- Handle on-ground travel emergencies or complaints smoothly and calmly.

- Collect client feedback after travel to monitor service quality.

- Maintain accurate customer logs in the agency's CRM system.

Pay: ₹10,493.57 - ₹29,876.04 per month

Work Location: In person

📌 Customer Support Executive (Kochi)
🏢 EMARAJ GROUP INTERNATONAL
📍 Kochi

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