31 Jul
|
NoBroker
|
Bengaluru
31 Jul
NoBroker
Bengaluru
Role & responsibilities
- Relationship Management: Act as a Relationship Manager for paid customers, building trust and ensuring long-term engagement.
- Customer Support: Handle inbound and outbound calls for approximately 34 hours daily as part of a voice-based customer service process.
- Query Resolution: Understand customer needs and assist in resolving queries to help them find the right tenant or property, focusing heavily on customer experience rather than hard sales targets.
- Proactive Service: Provide regular, proactive updates on account/service progress and utilize internal CRM tools while adhering to company guidelines for high-quality service delivery.
- Customer Satisfaction: Go the extra mile to provide exceptional customer service and ensure customer satisfaction; performance is monitored, though the role is not heavily target-based.
Preferred candidate profile Positive English & Communication
📌 Customer Support Executive by Fatima (Bengaluru)
🏢 NoBroker
📍 Bengaluru