Job Summary

Key Responsibilities

- Provide telephonic and remote support to customers.

- Resolve application-related issues and user queries.

- Guide users on software features, setup, and usage.

- Prepare and analyze reports using MS Excel.

- Create documents, letters, and user guides using MS Word.

- Maintain records of support tickets and resolutions.

- Coordinate with technical teams for issue escalation and resolution.

- Conduct basic user training and support sessions.

Required Skills

- Good knowledge of MS Excel (Formulas, Filters, Pivot Tables, VLOOKUP/XLOOKUP).

- Working knowledge of MS Word and Email communication.

- Basic understanding of mobile apps and web applications.

- Strong communication and customer handling skills.

- Good problem-solving and analytical abilities.

Qualification

- SSC / HSC / Graduate.

- 0–3 years of experience in Customer Support, Application Support, or Technical Support preferred.

- Dairy software or ERP experience will be an added advantage.

Pay: ₹12,000.00 - ₹22,000.00 per month

Advantages

- Health insurance

Work Location: In person

📌 Customer Support Executive (CSE) (Turbhe)
🏢 adhyay infotech
📍 Turbhe