- Handle inbound and outbound customer calls professionally.
- Respond to customer inquiries regarding solar products and services.
- Generate and qualify leads for the sales team.
- Schedule site visits, installations, and service appointments.
- Resolve customer complaints and escalate complex issues to the concerned team.
- Maintain accurate customer records in the CRM system.
- Follow up with customers to ensure timely resolution of queries.
- Coordinate with Sales, Service, and Operations teams for issue resolution.
- Achieve individual productivity and quality targets.
- Ensure adherence to organizational processes and customer service standards.