Job Title: Customer Support (International Voice Process in Insurance )

Location: Pune

Experience: 1-4 Years

Working Days: 5 Days a Week

Weekly Off: 2 Week Off

Employment Type: Full time

Job Summary

We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Pune. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Graduate with minimum 1 year International Voice Experience are welcome to apply.

Key Responsibilities

- Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels.
- Respond to customer inquiries in a professional and timely manner.
- Resolve customer complaints and escalate complex issues when required.
- Maintain accurate records of customer interactions and transactions.
- Provide product, service, and process-related information to customers.
- Follow company policies, quality standards, and customer service guidelines.




- Meet individual and team performance targets.
- Coordinate with internal departments to ensure timely issue resolution.
- Build and maintain positive customer relationships.

Required Skills & Qualifications

- Graduate with minimum 1 year International Voice Experience are welcome to apply.
- Excellent verbal and written communication skills in English;
- Basic computer proficiency and familiarity with MS Office.
- Good problem-solving and interpersonal skills.
- Ability to work in a fast-paced environment.
- Customer-centric attitude and willingness to learn.

Preferred Qualifications

- minimum 1 year of experience in customer service, customer support, BPO, call center, or related roles.

Working Conditions

- Location: Pune (Magarpatta),( Phursungi )
- Working Days: 5 days per week
- Weekly Off: 2 week off

For details contact : Jhansi HR -(phone hidden)

📌 Customer Support Associate (Pune)
🏢 Nxthire India
📍 Pune