We're looking for a sharp, empathetic Customer Support Associate to be the first point of contact for our customers across email, WhatsApp, and social platforms. You'll be working US hours, supporting a growing community of early adopters and Kickstarter backers who are invested in what we're building. This isn't a scripted support role;

you'll need to think onyour feet, understand the product deeply, and communicate with warmth and clarity.

What You'll Do

- Handle customer queries across email, WhatsApp, and other social media platforms promptly and professionally
- Manage and update customer records using CRM tools
- Identify patterns in customer feedback and flag them to the team
- Coordinate with internal teams on order, shipping, and product-related issues
- Maintain a consistent brand voice across all customer touchpoints
- Support community management on Facebook and WhatsApp groups

What We're Looking For

- Maximum 4 years of experience in a customer support or customer success role




- Proficiency in CRM platforms
- Comfortable using AI tools for drafting, summarizing, and improving responses
- Hands-on experience with Meta Business Suite
- Strong written English;

transparent, warm, and professional

- Ability to work independently during US business hours
- Someone who genuinely enjoys helping people and takes ownership of problems

Nice to Have

- Prior experience supporting a D2C, health tech, or wellness brand
- Familiarity with Kickstarter or crowdfunding customer journeys
- Experience managing Meta Business and online community groups

This is an entry to mid-level role. Budget: 5 LPA (with quarterly incentives)

Timings: 8:00 PM to 6:00 AM IST

Mode: Hybrid (mostly remote with occasional visits to the office)

Industry: Wellness and Fitness Services

Employment Type: Full-time

📌 Customer Support Associate (Rajamahendravaram)
🏢 DUSQ
📍 Rajamahendravaram