Job Title: Customer Support Associate

Position: Customer Support Associate

Department: Customer Support / Operations

Experience: 0-2 Years

Location: Mumbai (Andheri West)

Key Responsibilities:

- Handle customer inquiries via phone, email, chat, or social media.
- Resolve customer complaints and provide appropriate solutions within the stipulated time.
- Maintain a high level of customer satisfaction through professional communication.
- Record customer interactions and maintain accurate data in CRM or internal systems.
- Follow up with customers to ensure issues are resolved effectively.
- Coordinate with internal teams for order, delivery, payment, or product-related concerns.
- Provide customers with product and service information.
- Escalate complex issues to the concerned department when required.
- Maintain service standards and adhere to company policies and SLAs.

Required Skills:

- Excellent verbal and written communication skills.




- Good problem-solving and customer-handling abilities.
- Basic knowledge of MS Office and CRM tools.
- Ability to multitask and work in a fast-paced environment.
- Solid interpersonal and listening skills.
- Positive attitude and customer-centric approach.

Qualifications:

- Graduate in any discipline, preferably B.Com.
- Prior experience in customer service or customer support is an advantage.

Preferred Qualifications:

- Experience handling customer queries through multiple channels.
- Ability to work independently and as part of a team.

Note: This position is strictly for Mumbai-based candidates only. Candidates from any other city or location are not eligible to apply. Only applications from Mumbai candidates will be considered for further processing.

📌 Customer Support Associate (Mumbai)
🏢 Biplob World
📍 Mumbai