Job Title: Customer Success Specialist

Location: Ahmedabad

Experience: 2+ Years

Department: Customer Success / Client Relationship Management

Job Summary

We are looking for a proactive and customer-oriented Customer Success Specialist to manage client relationships, ensure customer satisfaction, and support successful product adoption. The ideal candidate should have strong communication skills, problem-solving abilities, and experience in client coordination, customer onboarding, and product support.

The role involves understanding customer requirements, resolving concerns, improving customer engagement, and ensuring a smooth customer journey from onboarding to long-term retention.

Key Responsibilities

• Manage customer onboarding and ensure smooth implementation of products/services.

- Build and maintain strong relationships with clients through regular communication and follow-ups.
- Understand customer requirements and coordinate with internal teams for timely resolution.
- Monitor customer satisfaction and proactively address issues or concerns.
- Support customers in product usage, troubleshooting, and feature adoption.
- Conduct product demonstrations, training sessions, and create customer guidance materials.
- Track customer feedback and share improvement suggestions with relevant teams.
- Identify opportunities for service improvement, upselling,



and customer growth.
- Maintain customer records, reports, and communication history in CRM systems.
- Coordinate with sales, technical support, and product teams to improve customer experience.
- Handle customer escalations professionally and ensure timely closure.

Required Skills & Competencies

• Strong communication and interpersonal skills.
- Good understanding of customer relationship management.
- Ability to handle multiple clients and prioritize tasks effectively.
- Problem-solving attitude with strong ownership and accountability.
- Basic technical understanding of software products, SaaS, Telecom, or IT solutions.
- Experience with CRM tools and customer management platforms will be an added advantage.
- Ability to work collaboratively with cross-functional teams.

Qualification & Experience

• Bachelor’s degree in any relevant field.
- 2+ years of experience in Customer Success, Client Support, Account Management, or Customer Relationship roles.
- Experience in IT Product, SaaS, Telecom, or Software-based companies will be preferred.

Preferred Candidate Profile:

A customer-focused skilled who can build strong client relationships, improve customer satisfaction, and contribute to business growth through effective customer engagement and support.

📌 Customer Success Specialist (Ahmedabad)
🏢 Elision Technologies
📍 Ahmedabad