: Customer Success Team

Experience: 3 to 5 Years

Business Requirements

- Good Communication Skills which include verbal and non-verbal communication skills.

- Previous Experience in handling multi-geographical clients.

- Good to have experience in the Cyber Security Domain.

- Willing to travel to the customer locations and SISA premises (includes SDC) on-need basis.

- Good interpersonal skills and to be a team player.

- Strong Learning Curve, ability to understand the requirements and support the customers.

Technical Requirements

- Hands-on experience in handling the Windows and Linux Servers.

- Must have experience in the L1/L2 Support/Operations Background.

- Prior knowledge in handling the IIS configurations and supporting the same.

- Good to have prior product installations and configurations experience.

- Ability to understand the customer requirements and support them.





- Ability to provide walk-through about the product to the customers/end-users.

- Basic understanding of the Networking concepts.

- Good to have Cloud Support Experience (Azure, AWS and GCP etc.).

- Strong Troubleshooting and problem-solving experience.

- Good understanding of database concepts and hands-on experience in any of the RDBMS databases (Oracle, SQL Server, MySQL, PostgreSQL etc.).

- Basic understanding about the Load balancers, SSL certificates etc.

- Solid understanding of data classification, discovery tools, and regulatory compliance (PCI DSS, DPDP, HIPAA, etc.).

- Basic scripting or SQL knowledge is a plus

- Create and maintain SOPs, deployment runbooks, and customer-specific implementation documentation.

- Collaborate with customers to define scanning scopes, schedules, and classification rules.

📌 Customer Success (Bengaluru)
🏢 SISA
📍 Bengaluru