- Role: Customer Success Manager (Remote)
- Location: Remote (Work from Anywhere)
- Job Type: Full-Time
- Payout: Competitive, based on experience

Role Overview: We are hiring for one of our clients, seeking a Customer Success Manager (LatAm) to work on a full time basis. The role involves ensuring talent using the platform have a seamless experience from application to payment. Candidates must currently reside in Latin America to be considered.

Key Responsibilities:

- Investigate talent-reported issues end-to-end by reproducing bugs, identifying root causes, and distinguishing between UX friction, edge cases, and system defects.
- Debug across the AI and SaaS stack using telemetry, logs, network inspection, and database queries to understand production behavior.
- Triage issues with sound judgment, escalating true engineering problems while resolving others through configuration, prompt refinement, or clear user guidance.
- Surface systemic patterns and product risks to engineering and product leadership to improve platform reliability.
- Create clear documentation and runbooks to reduce repeat issues and accelerate resolution speed.
- Communicate with precision, professionalism, and empathy in all interactions with talent.

Required Skills & Qualifications:





- Experience triaging and resolving issues in SaaS platforms with a focus on user experience.
- Proficiency in debugging modern web applications using telemetry, logs, and network analysis tools.
- Strong technical understanding of AI-driven platforms and their operational challenges.
- Ability to write precise, professional, and empathetic responses in native-level English.
- Experience collaborating with engineering teams to identify and resolve systemic issues.
- Familiarity with database queries and structured data analysis to diagnose production behavior.
- Knowledge of UX principles to differentiate between user friction and technical defects.
- Strong documentation skills to create runbooks and process guides for support teams.

More About the Chance:

This role offers a unique opportunity to work with a global leader in the talent success industry, contributing to a seamless end-to-end hiring experience for users. The position requires substantial overlap with Pacific Time working hours.

Equal Opportunity Employer:

We hire based on skills and expertise. All qualified candidates are welcome regardless of background, experience, or prior employment history. Applications are reviewed solely on demonstrated technical ability and qualifications.

Apply Now!

📌 Customer Success Manager (Remote) (India)
🏢 Hired
📍 India