Customer Success Manager - Level 2

About the Role

As we continue to grow, we are looking for a passionate and customer-focused Customer Success Manager II to deliver exceptional client experiences, drive engagement, and build long-term customer relationships.

Responsibilities:

- Manage the engagement of at least 20 client accounts, contributing to approximately 35-40 lakhs of annual business.
- Build and maintain solid relationships with L1 stakeholders.
- Plan and execute webinars, programs, campaigns, and overall engagement initiatives for assigned accounts.
- Independently manage and execute client launches and onboarding activities.
- Analyze engagement and account data, prepare reports, and share relevant insights with stakeholders.
- Mentor and support Customer Success Manager I team members as required.
- Conduct engagement discussions independently without the presence of the Senior Customer Success Manager and participate in reporting discussions when required.
- Contribute to and support key business and operational processes.
- Travel to client locations whenever required.
- Handle customer escalations in a timely and professional manner.




- Drive high retention across the assigned portfolio of accounts.
- Proactively identify, escalate, and report account-level risks and red flags.
- Collaborate closely with cross-functional teams to ensure seamless service delivery and customer satisfaction.

Requirements:

- Graduation or Post-Graduation in any discipline. Educational background in Psychology will be an added advantage.
- 2+ years of experience in Customer Success, Human Resources, Business Development, Customer Service, Marketing, or related functions.
- Basic proficiency in MS Excel, PowerPoint, and Google Sheets.
- Basic understanding of Psychology and mental wellness concepts.
- Strong prioritization and time management skills.
- Active listening skills with the ability to understand concerns and respond appropriately.
- Strong presentation and stakeholder communication skills.
- Good planning and organizational abilities.

Work Location: Mumbai, Onsite (First 2 months training in Bangalore followed by relocation to Mumbai)

Work Schedule

5 days a week, 9 hours a day

📌 Customer Success Manager - Level 2 (Mumbai)
🏢 YourDOST
📍 Mumbai