As we continue to grow, we are looking for a passionate and customer-focused Customer Success Manager II to deliver exceptional client experiences, drive engagement, and build long-term customer relationships.
Responsibilities
- Manage the engagement of at least 20 client accounts.
- Build and maintain solid relationships with L1 stakeholders.
- Plan and execute webinars, programs, campaigns, and overall engagement initiatives for assigned accounts.
- Independently manage and execute client launches and onboarding activities.
- Analyze engagement and account data, prepare reports, and share relevant insights with stakeholders.
- Mentor and support Customer Success Manager I team members as required.
- Conduct engagement discussions independently without the presence of the Senior Customer Success Manager and participate in reporting discussions when required.
- Contribute to and support key business and operational processes.
- Travel to client locations whenever required.
- Handle customer escalations in a timely and professional manner.
- Drive high retention across the assigned portfolio of accounts.
- Proactively identify, escalate, and report account-level risks and red flags.
- Collaborate closely with cross-functional teams to ensure seamless service delivery and customer satisfaction.
📌 Customer Success Manager II (Mumbai)
🏢 YourDOST
📍 Mumbai
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.