Responsibilities:

- Respond to customer inquiries via phone, email and chat in a timely and skilled manner
- Troubleshoot customer issues related to our SaaS product and provide appropriate solutions
- Maintain customer satisfaction by timely resolution of customer issues
- Document customer interactions and escalate issues to relevant teams as necessary
- Maintaining up to date records over CRM different tools Collaborate with the product and technical teams to identify and resolve recurring customer issues
- Provide product support, including training/demos and on-boarding assistance with product usage Continuously improve customer support processes and procedures

Requirements:

- Proven experience in a customer support role, preferably in a SaaS or technology-related fieldStrong written and verbal communication skills
- Ability to prioritize and manage multiple tasks in a fast-paced environment
- Ability to troubleshoot technical problems and provide solutions
- Excellent problem-solving and analytical skills
- Strong attention to detail

📌 Customer Success Executive (Noida)
🏢 ValueCoders
📍 Noida