Role Overview

We are hiring an Account Manager (SMB) to manage and grow a portfolio of existing customers at MyOperator. This is a revenue-owning role , responsible for renewals, upsells, and cross-sells , while ensuring high customer satisfaction and low churn.

You will act as a trusted advisor to SMB clients , helping them maximize value from MyOperator’s communication platform (WhatsApp API, IVR, AI bots).

About MyOperator:

MyOperator is a Business AI Operator redefining customer communication through a unified platform that integrates WhatsApp, calls, and AI-powered chat and voice bots for seamless communication automation. Supporting a messaging-first and always-on world, MyOperator offers solutions like verified WhatsApp Business API, call management, campaign management, and GenAI-powered chatbots and voicebots. Trusted by over 12,000 businesses, including Amazon, Apollo Hospitals, and Razorpay, MyOperator has been providing cutting-edge solutions for over 14 years.

Renowned for its ease of use and customer experience excellence, the platform is highly rated across various review platforms.

Key Responsibilities

- Own a portfolio of 50–150 SMB accounts with complete revenue responsibility
- Drive monthly/quarterly renewals and ensure high retention rates
- Identify expansion opportunities through upselling and cross-selling (WhatsApp, IVR, AI solutions)




- Achieve revenue targets from existing accounts (₹2L–₹5L/month depending on portfolio)
- Proactively identify churn risks and implement retention strategies
- Maintain strong relationships with business owners and decision-makers
- Ensure high CRM hygiene (Zoho/HubSpot/Salesforce) and accurate forecasting
- Monitor and improve customer health metrics (CSAT, usage, engagement)
- Coordinate with support/product teams for issue resolution and account growth

Target Customers

- SMB clients across Real Estate, Education, Healthcare, E-commerce, and Services
- Primarily India-based customers

Must-Have Requirements

- 1–3 years of experience in Account Management / Customer Success / B2B Sales
- Experience in renewals, upselling, or revenue ownership (not just support)
- Exposure to SaaS / tech / subscription-based products
- Strong communication skills (client-facing role)
- Experience using CRM tools (Zoho, HubSpot, Salesforce)
- Basic data handling skills (Excel, reporting, tracking metrics )

Good to Have

- Experience in CPaaS / SaaS / Communication platforms
- Prior experience managing high-volume SMB accounts
- Exposure to customer lifecycle management (onboarding → renewal)

Strictly Not a Fit

- Candidates from pure B2C / retail / showroom sales backgrounds
- Profiles limited to customer support with no revenue ownership
- Candidates without exposure to CRM tools or account tracking

📌 Customer Success Executive (India)
🏢 MyOperator
📍 India