We are seeking a proactive Customer Success Engineer with expertise in medical imaging devices or RIS/PACS. You will be responsible for developing in-depth product knowledge, installing and configuring software with medical imaging devices, and providing first-line technical support. This role involves troubleshooting complex issues, documenting support cases, and collaborating with internal teams to ensure customer delight.

Roles and Responsibilities:

- Develop and maintain in-depth knowledge of the products and infrastructure.
- Install and configure software with medical imaging devices/PACS, ensuring a smooth workflow and seamless integration.
- Provide first-line technical support for users of our solutions, addressing their inquiries and issues effectively.
- Troubleshoot and reproduce technical issues while working closely with multiple sub-departments within the organization to deliver a speedy resolution.
- Document, triage, resolve, and escalate support cases promptly according to defined SLAs (Service Level Agreements).
- Proactively seek user feedback and collaborate with internal teams to achieve customer delight.
- Participate in the development and testing of new features and functionalities of the products.




- Attend internal training and meetings regularly to keep up to date with the latest technology and internal system processes.
- Develop and sustain productive customer relationships, fostering long-term partnerships.
- Carry out other ancillary tasks assigned by management from time to time.

Skills Required:

- Basic understanding of HTTP, TCP computer networks.
- Customer experience focused; the ability to communicate effectively both verbally and in writing with customers as well as with internal engineers.
- Experience and skills in debugging and troubleshooting issues.
- Project management skills and the ability to stay calm, prioritize, and deliver in a fast-paced work setting.
- Understanding of third-party integrations, API.
- Experience diagnosing and solving computer networking issues.
- Familiarity with virtualized software infrastructure.
- Practical, day-to-day experience with Linux/Windows and proficient at the command line.
- Ability to work independently and as part of a team.

QUALIFICATION:

- B.E or Bachelor's in Computer Science/IT or Equivalent Bachelor's Degree.

📌 Customer Success Engineer (Pune)
🏢 Spes Manning
📍 Pune