YOU MUST APPLY HERE TO BE CONSIDERED:

Official JD + About us:

?‍ YOUR ROLE

We’re looking for a customer-first operator who can ensure our enterprise customers have a smooth, reliable, and value-driven experience with Arrowhead’s AI calling agents.

This role is about ownership, follow-through, and trust . You’ll work closely with customers and internal teams to make sure deployments go right, issues are resolved fast, and customers genuinely succeed with our product.

Your work will involve

- ? Own customer onboarding, go-lives, and early adoption journeys
- Act as the primary point of contact for day-to-day customer communication
- Track requirements, action items, and follow-ups to ensure nothing slips
- Monitor customer usage, satisfaction, and basic account health metrics
- ? Identify issues early and coordinate with product, AI/QC, and operations teams for resolution
- Enable customers on new features, updates, and best practices
- Capture customer feedback and represent the customer’s voice internally





? Why This Role Rocks

- Real customer exposure from Day 1
- Front-row seat to how AI products are deployed in high-stakes BFSI environments
- Clear growth path into Customer Success Manager roles
- High ownership and visibility across product, AI, and leadership teams
- Work closely with a fast-moving, ambitious startup building category-defining tech

✅ QUALIFICATIONS

- 0–4 years experience in a customer-facing or customer-centric role
- Strong proficiency in English and Hindi
- Excellent attention to detail and strong follow-through
- Comfortable communicating with customers, internal teams, and senior stakeholders
- Ability to thrive in a quick-paced, in-person startup environment

Nice to have:

- Exposure to BFSI, fintech, SaaS, or enterprise customers
- Experience in customer success, account management, CX, ops, or consulting roles

📌 Customer Success Associate (India)
🏢 Arrowhead
📍 India