Responsibilities

- Drive growth agenda for digital engagements/accounts and ensure consistency/predictability in the quality of delivery by meeting customer success expectations
- Needs to handle multiple accounts and be responsible to revenue and GM targets
- Manage stakeholder relationships at an account to ensure success of Digital programs
- Understand success parameters in the account landscape, align and drive various teams towards the defined success parameters
- Collaborate with development teams, technology architecture teams and sales teams to identify areas of cross sell/ upsell in the client landscape
- Perform weekly, monthly, quarterly reviews with client stakeholders and ensure the long-term goals stay aligned
- Manage long term engagement success elements including centralized onboarding processes, demand management,



engagement level dependency management etc
- Enable project specific and architecture specific decision to be made in engagements

Qualifications

- Nurture and build long term client relationships Robust understanding of CX/EX space.
- Seasoned professional with strong GCC experience and a proven track record in new logo acquisitions, driving business growth and expanding market presence.
- Flair to understand modern digital technologies
- Strong networking skills
- Excellent communication skill and participates actively in team meetings discussions and be a SME in the desired areas of expertise

📌 Customer Success Lead (Secunderabad)
🏢 Prolifics
📍 Secunderabad