Job DescriptionTeleperformance is Urgently Hiring for Customer Service Representative | Chat Process | Mumbai, Malad

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- Location: Malad, Mumbai, Maharashtra
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- Job Type: Full-Time | 24/7 Rotational Shifts
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- Salary: ₹28,000 In-Hand per month
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nKey Responsibilities:

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- Handle customer queries and concerns through chat in a professional and timely manner
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- Provide product/serviceinformation, troubleshoot issues, and ensure first-contact resolution
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- Maintain high CSAT scores and meet defined KPIs
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- Accurately log interactions and update CRM systems
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- Collaborate with team leads to improve customer experience
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- Adhere to process guidelines, data privacy, and compliance standards
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nWhat We Are Looking For:

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- Qualification: Graduate - Mandatory
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- Experience: Prior experience in Customer Service/BPO – Mandatory
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- Preferred: Banking/Financial process experience – Added Advantage
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nOther Requirements:

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- Excellent writtenEnglish communication and typing speed
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- Robust problem-solving and multitasking skills
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- Ability to work in 24/7rotational shifts
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- 5 Days Working | 2 Rotational Week Offs
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- UAN Check: Mandatory
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nDocuments Required:

NCandidates must have the following documents at the time of joining:

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- Offer Letter
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- Relieving Letter
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- Bank Statements
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- Pay slips of all the companies that you have worked in
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nWhy Join Teleperformance?

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- Competitive in-hand salary
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- Growth opportunities ina global BPO leader
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- Dynamic work environment + learning & development
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- 5-day work week with rotational week offs
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nHiring Boundary:

NCSMT - Thane

nChurchgate - Mira Road

NInterested candidates canapply now!

NGerard Fernandes: (phone hidden)/[email protected]

Nps. Requesting candidatesnot to call- please drop in WhatsApp messages/emails with the Subject- Non-voice, Chat process

📌 Customer Service Representative (Alibag)
🏢 TP
📍 Alibag