Working Days: 5 Days a Week (Rotational Week Offs)
About the RoleWe are looking for enthusiastic and customer-focused individuals to join our growing team. Whether you're a fresher looking to start your career or an experienced customer service professional, we'd love to hear from you. As a Customer Service Associate, you'll be the first point of contact for our US customers, delivering exceptional support while maintaining the highest standards of professionalism.
Key Responsibilities
- Handle inbound and/or outbound customer interactions with US-based customers.
- Provide prompt, courteous, and accurate resolutions to customer queries.
- Deliver an excellent customer experience while adhering to quality standards.
- Maintain professionalism and empathy during every customer interaction.
- Accurately document customer interactions and follow company processes.
- Meet individual and team performance expectations, including quality and productivity metrics.
- Collaborate with team members and supervisors to achieve operational goals.
Eligibility
- Freshers and experienced candidates are welcome to apply.
- Excellent verbal communication skills in English are mandatory.
- Comfortable speaking with US customers over the phone.
- Willingness to work rotational night shifts.
- Ability to work from our Bellandur office.
- Candidates must arrange their own transportation, as company cab facilities are currently not available.
- Basic computer knowledge and good typing skills are preferred.
- Solid customer service mindset and willingness to learn.
Preferred Skills
- Excellent communication and interpersonal skills.
- Positive attitude with a customer-first approach.
- Good listening and problem-solving abilities.
- Ability to work effectively in a fast-paced environment.
- Team player with a willingness to learn and adapt.
Why Join Us?
- Freshers are encouraged to apply.
- Opportunity to build a career in the international BPO industry.
- Performance-driven growth and learning opportunities.
- Supportive and collaborative work environment.
- If you're passionate about delivering exceptional customer service and are looking to grow your career in an international voice process, we'd love to hear from you!
📌 Customer Service Representative (India)
🏢 Size Up Software Services
📍 India
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