Key Responsibilities

Handle inbound and outbound customer interactions through calls, emails, chat, and other communication channels.

Resolve customer queries, complaints, returns, refunds, and order-related issues in a timely and qualified manner.

Provide accurate information about products, services, offers, and company policies.

Maintain and update customer records in the CRM system.

Coordinate with internal departments such as Sales, Logistics, Warehouse, and Accounts to ensure prompt resolution of customer concerns.

Follow up with customers to ensure complete issue resolution and a positive customer experience.

Monitor customer feedback and escalate recurring issues to the relevant teams.

Ensure adherence to service quality standards, response timelines, and company policies.





Build and maintain strong customer relationships to enhance customer satisfaction and retention.

Required Skills

Excellent verbal and written communication skills.

Robust interpersonal and problem-solving abilities.

Experience in customer service, customer support, or call handling.

Proficiency in CRM software.

Ability to handle multiple customer interactions while maintaining accuracy and professionalism.

Customer-focused attitude with strong organizational and time management skills.

Experience in the Wellness, Nutraceutical, Cosmetics, Personal Care, FMCG, or other consumer-focused industries will be preferred.

📌 Customer Service Representative (Ahmedabad)
🏢 Neat Everyday
📍 Ahmedabad