Job DescriptionJob Summary

NWe are seeking a dedicated and customer-focused Patient Calling Customer Service Representative to manage outbound and inbound communication with patients for U.S. healthcare providers. The candidate will assist patients with appointment scheduling, billing inquiries, insurance-related questions, payment reminders, and general support while ensuring HIPAA compliance and delivering excellent customer service.

NKey Responsibilities

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- Handle inbound and outbound patient calls professionally and courteously
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- Schedule, reschedule, and confirm patient appointments
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- Explain patient balances, invoices, and billing statements
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- Assist patients with basic insurance-related inquiries
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- Update patient demographics and account information accurately
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- Follow up with patientsregarding unpaid balances and payment plans
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- Document call details and notes accurately in the system
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- Coordinate with provider offices and billing teams as required
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- Maintain HIPAA compliance and patient data confidentiality
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- Meet daily productivity, quality, and performance targets
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nRequired Skills

NCommunication Skills

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- Excellent verbal communication skills in English
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- Neutral accent with professional phone etiquette
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- Strong active listeningand empathetic communication skills
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nTechnical Skills

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- Basic understanding of U.S. healthcare processes
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- Familiarity with EMR/EHR systems preferred
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- Positive typing speed and documentation skills
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- Working knowledge of MSExcel and email communication
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nPreferred Knowledge

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- Basics of medicalbilling
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- Understanding of insurance terminology
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- Knowledge of prior authorization processes
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- Patient eligibility verification
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nEducational Qualification

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- Graduate in any discipline preferred
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- Healthcare certification will be considered an added advantage
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nSalary: 3.6 LPA + incentives based on performance

📌 Customer Service Representative (Ahmedabad)
🏢 Meditab India
📍 Ahmedabad