About The Company TP is a leading organization committed to delivering exceptional customer service and innovative solutions within the ecommerce industry. With a strong focus on quality, integrity, and customer satisfaction, TP has established itself as a trusted partner for clients worldwide. Our company values diversity, continuous improvement, and a collaborative work environment that fosters growth and development for all employees.

About The Role We are seeking a dedicated and proactive Customer Service Executive to join our dynamic team at TP. In this role, you will be the primary point of contact for our international customers, providing support and resolving queries related to ecommerce orders and services. Your ability to communicate effectively, understand customer needs, and offer timely solutions will be crucial in transforming customers into passionate advocates for our brand.

The ideal candidate loves engaging with people, enjoys problem-solving, and thrives in a fast-paced environment. This position offers an exciting opportunity to develop your career in customer service within a globally recognized organization.

Qualifications The ideal candidate should possess the following qualifications: Graduates or Undergraduates are eligible to apply.

Freshers are welcome to apply, with no prior experience required.

Immediate joiners are preferred to ensure a quick onboarding process.

Comfortable working in rotational shifts within a 24/7 environment.

Availability to work a 5-day week with rotational weekly offs.

Location: Mohal.

Experience in international voice processes related to ecommerce is advantageous but not mandatory.

Salary offered is 27,000 CTC,



commensurate with experience and skills.

Responsibilities The key responsibilities of the Customer Service Executive include: Handling inbound and outbound customer calls in a skilled and courteous manner.

Providing accurate information regarding orders, shipments, returns, and other ecommerce-related inquiries.

Proactively identifying customer issues and resolving them efficiently to ensure customer satisfaction.

Maintaining detailed records of customer interactions and transactions.

Collaborating with team members and other departments to address complex customer concerns.

Adhering to company policies and quality standards to ensure consistent service delivery.

Participating in ongoing training sessions to enhance product knowledge and communication skills.

Benefits Joining TP as a Customer Service Executive offers numerous benefits, including: Competitive salary package of 27,000 CTC.

Opportunity to work with a leading organization in the ecommerce industry.

Comprehensive onboarding and continuous training programs.

Supportive and inclusive work environment that encourages professional growth.

Health and wellness benefits, including insurance coverage.

Opportunities for career advancement within the organization.

Flexible rotational shifts designed to promote work-life balance.

Equal Opportunity TP is an equal opportunity employer committed to fostering an inclusive workplace. We welcome applications from candidates of all backgrounds, regardless of race, gender, age, religion, or disability. We believe that diversity enhances our company culture and drives innovation. All qualified applicants will receive consideration for employment without discrimination or bias.

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