Customer Service Representative (CSR)

Hyderabad / Vizag - WFO

Full Time US Shift: 7 PM - 3 AM IST 7+ Years relevant experience Job Summary:

We are seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to manage and process incoming orders while ensuring a seamless customer experience. The ideal candidate will be responsible for order updates, handling customer communications via email and phone, and proactively addressing any issues related to product availability or missing information. Key Responsibilities:​

Process and update customer orders accurately in a timely manner

Communicate with customers via phone and email regarding order status, delays, or missing information

Notify customers promptly about product unavailability and provide alternative solutions where applicable

Collaborate with internal teams (operations, logistics, sales) to ensure smooth order fulfillment

Maintain detailed records of customer interactions and transactions

Resolve customer inquiries and concerns with professionalism and efficiency





Ensure high levels of customer satisfaction through clear and effective communication Requirements

Required Skills & Qualifications:

Prior experience in a Customer Service Representative (CSR) role

Solid verbal and written communication skills

Experience handling both email and phone-based customer interactions

Good attention to detail and organizational skills

Ability to multitask and manage time effectively in a fast-paced environment

Proficiency in MS Office and/or CRM/order management systems

Preferred Qualifications

Experience in order processing or order management roles

Exposure to ERP/CRM tools (e.g., Salesforce, Zendesk, NetSuite, etc.)

Ability to handle high-volume customer interactions

Pref someone from an Apparel Industry background

Key Competencies

Customer-centric mindset

Problem-solving ability

Strong follow-up and coordination skills

Adaptability and teamwork

📌 Customer Service Representative (CSR) (Hyderabad)
🏢 XTGLOBAL INFOTECH
📍 Hyderabad