Job Overview:

We are looking for a proactive and organized Client Service Officer / Medical Equipment Servicing Manager to manage customer service operations for medical and laboratory equipment. The candidate will be responsible for handling customer complaints, coordinating with service engineers, ensuring timely issue resolution, and managing AMC & CMC accounts for installed machines.

Key Responsibilities:

- Handle and track customer complaints and service requests.

- Coordinate with service engineers and assign service visits to hospitals and laboratories.

- Ensure timely resolution and closure of complaints.

- Maintain proper service records, complaint logs, and follow-ups.

- Manage AMC (Annual Maintenance Contract) & CMC (Comprehensive Maintenance Contract) accounts and renewals.

- Communicate professionally with clients regarding service updates and maintenance schedules.





- Monitor machine servicing timelines and preventive maintenance activities.

- Coordinate internally with sales and technical teams for smooth client support.

- Build strong relationships with hospitals, diagnostic centres, and healthcare clients.

Requirements:

- Good communication and coordination skills.

- Solid problem-solving and organizational abilities.

- Basic understanding of medical/laboratory equipment servicing preferred.

- Experience in customer service, service coordination, or healthcare equipment industry is an advantage.

- Ability to manage multiple tasks and maintain detailed records.

Pay: ₹10,368.29 - ₹34,169.58 per month

Benefits

- Cell phone reimbursement

- Commuter assistance

- Internet reimbursement

- Paid sick time

- Paid time off

Work Location: In person

📌 Customer Service Officer (Patparganj)
🏢 Krish Biomedicals
📍 Patparganj