nThe ideal candidate is responsible to act as the primary customer interface for assigned metro rail projects and ensure timely resolution of field issues, execution of retrofit campaigns, warranty management, and customer satisfaction. The role is critical in driving end-to-end coordination between customer, service, engineering, quality, and supply chain teams.
NExperience: 9 to 15 years
NResponsibilities
n
N
- Customer Interface & Relationship Management
N
- Field Issue Resolution & NCR Closure
N
- Retrofit & Fleet Management
N
- Cross-functional Coordination
N
- Warranty & RMA Management
N
- Project Tracking & Reporting
N
- Meetings & Governance
N
- Audit & Compliance Support
N
nQualifications
n
N
- Education:
Bachelor's degree in engineering (Mechanical / Electrical / Mechatronics preferred)
N
- Experience: 8–10 years in:
N
- Rail / Automotive / Industrial systems
N
- Customer support / project coordination roles
N
nRequired Skills
N
n
- Timely closure ofcomplaints and NCRs
N
- Adherence to retrofit execution timelines
N
- Customer satisfaction and feedback
N
- Reduction in repeat issues/failures
N
- Accuracy and timelinessof reporting
N
nPreferred Skills
N
n
- Frequent interaction with customers, including site/depot visits
N
- Travel required based on project needs
N
- High coordination across multiple internal functions
N
📌 Customer Service Manager (Gurugram)
🏢 Knorr Bremse India
📍 Gurugram
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.