Job DescriptionRole Summary: To ensure the bookings and load lists are received within the datelines and information correctly updated. The role will have full control of the services handled including customers' responses, agents' coordination, booking and loading confirmation and monitoring.

NEmployment Type: Permanent

NReports to: Customer Service Representative Team Leader

NRole and Responsibilities:

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- Ensure that the bookings and load lists are received and updated within the timelines and to follow up closely with the customers for their bookings.
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- To have full control ofthe services handled and be able to spot missing customers and/or volumes
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- Ensure that customers provide constant quick and appropriate responses.
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- Assist Line Managers / Line Manager's Assistants / Planners as and when required.
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- Use of the current system to its full extension.
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- Insertion of bookings into the system.
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- Generate the Booking ELL & Recap (and COPRAR for Planning team).
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- Inform agents about move count per terminal to allow for berthing planning.
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- Generate the ships' bag, ensure that the documents received are in complete and correct order, and generate a manifest for the agents.
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- Send the final load lists to each terminal of call for their information.
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- Send booking confirmations to customers prior to vessel arrival to cross check data received and allow for amendments/additions.
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- Processing and managingcontainer bookings from clients
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- Acting as first point of contact for our customers regarding all operational matters.
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- Fulfilling space allocations for each voyage.
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- Coordinating with port terminals regarding loading and discharge operations.
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- Preparing and submitting customs declarations in compliance with relevant regulations.
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- Handling and registering hazardous cargo (IMO) notifications and documentation.
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- Monitor central blockings at terminal and arrange positioning for Customs inspections.
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- to ensure online booking forecasts are updated timely in online system;

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- Create and supervise the whole process for Third party vessels and partnerships (request of space, creation of lists, IMO cargo, and chase for loading confirmations).
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- Claim the loading confirmations for Third party vessels (for PSF purposes and for the planners).
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- Create and send bookingand loading confirmations, inform about cut offs after vessel sailing.
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- Arrange shunting when required.
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- Monitor central blockings at terminal and arrange positioning for Customs inspections.To ensure online booking forecasts are updated timely in online system;

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nKey Performance Indicators

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- Accurate and on time internal and external communication;

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- Customer satisfaction;

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- Good internal working relationships;

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- Credit Notesreductions due to clerical mistakes;

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- Accurate andtimely uploading of PSF;

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- Usage of EDI files to avoid manual input and improved process efficiency.
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nRequirements:

NEducation & Knowledge

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- Shipping/Logistic & Transport studies
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- 1 year shipping agency experience. Fresh graduate are welcome to apply.
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- Fluent in English
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NPersonal characteristics:

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- Detailed and meticulous and strong problem solving skills
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- High level of accuracy
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- Able handle informationconfidential
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- Good communication skills and strong interpersonal skills
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- Team player
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nJoin our team and be part of an exciting journey towards personal and professional growth to make a real impact on global trade. If you are interested in the career opportunity, we invite you to apply today.

NWe regret that only shortlisted candidates will be contacted.

NAttention to recruitment agencies:

NX-Press Feeders/Eastaway operates with a preferred supplier list (PSL) for recruitment purposes. As such, we will not be considering or accepting unsolicited applications from non-PSL agencies for the role currently available. We kindly request that you refrain from submitting applications on behalf of your clients. Thank you for your understanding and cooperation.

📌 Customer Service Executive (Alibag)
🏢 X-Press Feeders
📍 Alibag