At XOTIC Essentials, we're building one of India's next-generation D2C brands in the home, wellness, and lifestyle space.

Founded by an IIT Delhi entrepreneur, our mission is simple: create premium products backed by an exceptional customer experience. In e-commerce, products may attract customers-but service is what makes them come back.

That's why we're looking for someone who genuinely enjoys solving problems, communicating with people, and creating memorable customer experiences. This isn't a traditional internship where you'll spend months doing repetitive work.

From Day 1, you'll work closely with the founding team, handle real customer interactions, learn how a fast-growing e-commerce business operates, and contribute directly to customer satisfaction and retention.

If you want to understand how successful D2C brands are actually built—not just study them—this internship is for you. Your Responsibilities

As a Customer Service Intern, you'll become the first point of contact between our brand and our customers.

Customer

Support

Handle customer queries through WhatsApp, Email, Instagram, and phone calls.

Resolve issues related to orders, payments, shipping, returns, exchanges, and refunds.

Deliver quick, professional, and empathetic responses. Order & Logistics Coordination

Track shipments and proactively update customers.

Coordinate with courier and logistics partners.

Resolve delivery delays, RTOs, damaged shipments, and other operational issues.

Customer

Success

Turn dissatisfied customers into loyal brand advocates.

Build trust through explicit communication and timely resolutions.

Ensure every customer leaves with a positive experience. Operations





Maintain accurate customer records and support logs.

Update internal sheets and CRM systems.

Escalate complex cases to the operations team whenever required.

Process

Improvement

Identify recurring customer complaints.

Recommend improvements to reduce support issues.

Work with the founders to improve customer experience across the entire purchase journey. Who We're Looking For

We're not hiring based only on experience.

We're looking for attitude, ownership, and the willingness to learn. You should have:

Excellent verbal and written communication skills in English and Hindi.

Strong empathy and patience while handling customers.

A problem-solving mindset instead of a script-reading mindset.

High attention to detail.

Ability to stay calm under pressure.

Basic knowledge of Google Sheets, Excel, and internet tools.

A willingness to learn quickly and take responsibility.

Availability to work from our Lucknow office.

Prior customer support experience is appreciated but not required. What You'll Learn

Unlike traditional internships where interns observe from a distance, you'll work directly on real business operations. You'll gain practical experience in:

E-commerce operations

Customer Success & Retention

Shopify order management

Logistics & courier coordination





CRM management

Complaint handling

Professional communication

Startup execution

Problem-solving under pressure

Cross-functional collaboration These are skills that remain valuable whether you pursue startups, consulting, product, operations, marketing, or business roles. Why Join XOTIC Essentials?

? Work Directly With the Founder

Learn how a D2C brand is built from the ground up by working alongside an IIT Delhi founder. ? Real Responsibility

You'll own meaningful work that directly impacts customer satisfaction and business growth—not just shadow someone else's tasks. ? Startup Learning Curve

Gain exposure to customer experience, operations, logistics, retention, and business strategy in one internship. ? Merit-Based Growth

Outstanding performers may receive

Higher responsibilities

Performance incentives

Letter of Recommendation

Certificate of Internship

Full-Time Pre-Placement Offer (PPO) Who Should Apply?

This role is ideal if you are:

A student or recent graduate.

Interested in startups, entrepreneurship, operations, or customer success.

Someone who enjoys solving real-world problems.

Comfortable talking to customers and taking ownership.

Looking for an internship where your contribution genuinely matters. If you're only looking for a certificate, this role probably isn't for you.

If you're looking to build skills, take ownership, and work alongside a high-performance startup team, we'd love to hear from you. Apply now and become part of a team that's building more than products-we're building experiences that customers remember.

📌 Customer Service Intern (E-commerce) (Lucknow)
🏢 Xotic Essentials
📍 Lucknow