About the Role:

We are looking for a proactive and well-spoken Customer Service Executive to manage both B2C and B2B customer interactions. The ideal candidate should be comfortable handling multiple queries across channels while maintaining a high standard of communication and professionalism.

Key Responsibilities:

- Handle customer queries via calls, WhatsApp, email, and other channels

- Manage and support B2B client relationships, including order coordination and issue resolution

- Resolve customer complaints efficiently with a solution-oriented approach

- Coordinate with operations/logistics teams for smooth order fulfilment

- Maintain accurate records of customer interactions and transactions

- Handle multiple conversations simultaneously with clarity and speed

Requirements:

- Excellent spoken and written English (clear, confident communication)

- Strong Excel skills (basic to intermediate data tracking, reports, etc.)

- Ability to multitask and manage high volumes of queries

- Solid problem-solving skills and attention to detail

- Prior experience in customer service or client handling is a plus

📌 Customer Service Executive (Gurugram)
🏢 Tashe Power India
📍 Gurugram