Company Description Manorama Industries Limited is a global supplier of Cocoa Butter Equivalents (CBE) and a pioneer in fats and oils derived from tree-borne seeds such as Sal, Mango, Kokum, and Shea. Established in 2005 and supported by over four decades of industry experience, the company has built a wide geographic sourcing network across India and West Africa, ensuring reliable raw material supply and resilience against seasonal fluctuations.

Manorama Industries

Limited is known for its advanced quality processes, R&D;, and product development capabilities, which help deliver consistent, high-performance ingredients to global customers. The company is committed to empowering tribal women through self-help groups and drives initiatives focused on independence, sustainability, and zero carbon emissions, reflecting a strong dedication to social impact and environmental stewardship.

Role Description This is a full-time, on-site Customer Service Executive role based in Raipur.

The Customer Service

Executive will respond to customer inquiries via phone, email, and other channels, providing accurate information about products, orders, and services.

Customer Relationship

Executive (CRE) is responsible for managing and nurturing relationships with assigned customers, ensuring their needs and expectations are met. Handling existing customer’s business enquiries shipment & payment tracking. This role involves preparing minutes of meetings (MOM) for virtual conferences (VC), tracking action points until completion, and providing briefs for upcoming VCs.

Additionally, the CRE will support new customer acquisitions, manage a portfolio of existing clients, and create presentations in coordination with higher authorities for customer engagement.





- New Customer Acquisition – ▪ Identify and reach out to potential new customers. ▪ Convert leads into current customers. ▪ Prepare MIS Reports with new leads pipeline • Handling Existing Customers ▪ Regular updates on delivery status help manage customer expectations and ensure a positive experience. ▪ Collaborate closely with cross-functional teams, including marketing, product development, and customer support, to ensure seamless delivery of solutions and maximize client satisfaction. ▪ Serve as the primary contact for existing customers. ▪ Address and resolve customer inquiries and issues promptly.
- Sample Sending, Tracking, and Updating to Customer ▪ communicating with customers about any delays or changes in delivery dates, manage their expectations and maintain a positive customer experience ▪ Regular updates on delivery status help manage customer expectations and ensure a positive experience. ▪ Transparent communication about delays or changes builds trust and customer loyalty Qualifications

Candidates should possess strong customer-facing abilities, including Customer Service, Customer Support, and Customer Satisfaction skills.

Candidates should possess capabilities in overseeing service operations, including Customer Service Management.

Candidates should possess solid Interpersonal Skills to build rapport, communicate clearly, and collaborate with internal and external stakeholders.

Relevant experience in customer service or client relations, preferably in manufacturing, FMCG, or B2B environments.

Good verbal and written communication skills in English and local languages, with basic computer proficiency (MS Office, CRM tools).

Ability to manage multiple tasks, stay organized, and work effectively in a fast-paced, on-site setting.

Graduate degree in any discipline; specialization in business, commerce, or related fields is an advantage.

📌 Customer Service Executive (Raipur)
🏢 Manorama Industries
📍 Raipur