Company Description Finlabs India Pvt Ltd builds scalable, technology-driven solutions for the financial services sector, with a strong focus on underserved, high-growth markets. The company combines innovative technology with deep industry expertise, backed by over 200 years of combined experience from its leadership and domain specialists.

Its product suite includes platforms for financial planning, wealth management, investor awareness, and learning and development, such as Finexa, Finexa Nova, Finexa GenNxt, Finaware, and LearnGenie. Finlabs serves leading organizations including Mahindra Finance, LIC Mutual Fund, Aditya Birla Capital, and others. The company’s work has been recognized with multiple awards, including honors from Nasscom IBM, Dun & Bradstreet, and Mint in 2023.

Role Description The Customer Service Executive role is a full-time, on-site position based in the Pune District. The individual in this role will handle customer inquiries and support requests via phone, email, and digital channels, ensuring accurate and timely responses.

Responsibilities include logging and tracking issues, coordinating with internal teams to resolve problems, and providing clear updates to customers. The role also involves educating customers on Finlabs’ products and services, maintaining service quality standards, and documenting feedback to help improve processes.

The Customer Service





Executive will contribute to a positive customer experience by maintaining professionalism, empathy, and solution-oriented communication in every interaction.

Qualifications

- Strong customer service and client relationship skills, with the ability to handle queries, complaints, and follow-ups effectively.
- Excellent verbal and written communication skills in English; proficiency in additional Indian languages is an advantage.
- Basic technical aptitude to understand digital platforms and financial technology products, with the ability to guide customers through app and web features.
- Solid problem-solving and analytical abilities to identify issues, propose solutions, and escalate appropriately when needed.
- Valuable organizational and time-management skills, including accurate documentation, ticketing, and adherence to response timelines.
- Experience in financial services or fintech customer support is preferred, but candidates with strong customer-facing experience from other sectors are also encouraged to apply.
- Comfort working in an on-site, collaborative environment in Pune District and using CRM or support tools.
- Minimum qualification: Bachelor’s degree or equivalent in any discipline; relevant certifications in customer service or communication are a plus.

📌 Customer Service Executive (Pune)
🏢 Finlabs India
📍 Pune