- Serve as the first point of contact for customer order-related inquiries through phone, email, and chat.
- Perform triage and resolution of service/order-related requests, ensuring timely and accurate updates.
- Manage transactional queues related to scheduling, order status, and account information.
- Monitor and respond to incoming customer emails and chats with clarity and professionalism.
- Make outbound calls and receive inbound contacts to ensure timely resolution of customer queries.
- Identify and escalate cases that fall beyond Tier 1 support scope.
- Coordinate with internal departments to resolve order constraints and delays.
- Ensure each issue is fully resolved and documented with attention to compliance and accuracy.
- Contribute feedback to internal product, service, and operations teams for process improvement.
- Deliver high-quality service while meeting KPIs such as customer satisfaction, first contact resolution, and response time

📌 Customer Service Associate (Bengaluru)
🏢 Fusion CX
📍 Bengaluru