We're looking for a Senior CRM Manager / Manager to lead end-to-end customer lifecycle marketing across key business verticals. The role focuses on driving user activation, engagement, retention, and repeat usage through data-driven CRM strategies while working closely with Product, Growth, and Data teams.

Immediate Joiners Only

Key Requirement

6–9 years of CRM, Lifecycle, or Retention Marketing experience (B2C/D2C consumer apps preferred

Hands-on experience with CleverTap, MoEngage, WebEngage, or Braze*

Robust expertise in customer lifecycle management, cohort analysis, A/B testing, and CRM analytic

Experience managing CRM campaigns across Push, Email, SMS, WhatsApp, and In-App

Team management experience with a data-driven, high-ownership mindse

Understanding of Indian consumer behavior, especially Tier 2/3 audiences, is preferre

Key Responsibilities

Own end-to-end CRM journeys from onboarding to reactivation

Drive activation, retention, engagement, and repeat usage across CRM channels

Optimize campaigns through data analysis, experimentation, and performance tracking

- Build dashboards, automate reporting, and mentor the CRM team

📌 Customer Retention Manager (Bengaluru)
🏢 Skyleaf Consultants LLP
📍 Bengaluru