Our Customer Retention Specialist plays a crucial part in the mission towards the growth of the organisation by improving customer retention & loyalty. In a fun and fast-paced environment, this position requires Call, Email, and chat communication with customers.
What will you be doing...
- Connect with the customers who raise requests to unsubscribe
- Understand the customer’s journey & gather information about issues faced during the tenure
- Retain customers by resolving their issues & providing suitable offers
- Arrange return pick-up & refunds for customers that could not be retained and close loop
- Develop current retention strategies based on customer’s feedback & journey
- Maintain up-to-date knowledge of the company’s current promotions & processes necessary to meet or exceed Retention goals