About Us

VIN Industries is a New Delhi-based manufacturer and distributor of specialty additives for the plastics and rubber industries — including desiccants, grafted polymers, rubber chemical predispersions, processing aids, purging compounds, and flow improvers, serving processors across plastics, rubber, FRP, cable, and injection molding.

About the Role We're looking for a Customer Relationship Manager to manage and strengthen relationships with our customers across India and international markets. You'll be the key link between customers and our internal teams — handling inquiries, coordinating orders and deliveries, resolving issues, and identifying opportunities to enhance service quality. What You'll Do

Manage and grow relationships with existing and prospective customers

Coordinate orders, deliveries, and payment follow-up with sales, purchase, accounts, and dispatch teams

Analyze customer needs and recommend suitable products/solutions

Maintain accurate records in CRM systems and Excel/Google Sheets





Prepare regular reports on customer satisfaction and service quality

Support negotiation and resolution of customer concerns for win-win outcomes What We're Looking For

5–10 years of experience in CRM, inside sales, sales coordination, procurement coordination, or B2B industrial sales

Prior exposure to PVC, plastics, rubber, polymers, or chemicals industries preferred

Solid customer handling, negotiation, and follow-up skills

Good understanding of order processing, procurement, and payment follow-up

Working knowledge of CRM tools, MS Office (Excel, Word, PowerPoint)

Excellent verbal and written communication skills

Graduate in any discipline; MBA/Sales/Marketing qualification preferred Compensation: Up to ₹5.4 LPA (based on experience) + variables Location: New Delhi ? Interested candidates can share their CV at [email protected] or whatsapp at (phone hidden)

📌 Customer Relationship Manager (New Delhi)
🏢 Vin Industries
📍 New Delhi