Key Responsibilities Handle inbound calls from customers and retailers to resolve queries related to our EMI schemes, upgrade offers, payment process, and app functionality.
Make outbound calls to follow up with potential customers or inactive retailers and assist them through the transaction, onboarding, and activation journey.
Assist retailers in document verification and registration, coordinating with business development executives (BDEs) to resolve any gaps.
Maintain and update customer records, onboarding status, and call outcomes accurately in CRM systems.
Address escalations raised by field teams or customers and ensure timely resolution with proper documentation.
Clearly explain our EMI offers and product features, and convince customers.
Share daily or weekly reports highlighting call volumes, resolution status, escalations, and customer feedback with the program manager and retail head.
About Company: NewZenAlpha is at the forefront of innovation, driving excellence in the digital realm. Our mission is to deliver cutting-edge technology solutions that empower businesses and enhance user experiences. We pride ourselves on a culture of creativity, collaboration, and continuous learning. Join us as we push the boundaries of what's possible and shape the future of technology.