An experienced Customer Relationship Manager (CRM) builds and maintains solid, long-lasting, and profitable relationships with key clients, focusing on satisfaction, retention, and loyalty. They act as the primary point of contact, resolve complex issues, and identify upselling/cross-selling opportunities to increase revenue, while collaborating with sales and marketing teams to improve the customer experience. Key Responsibilities

- Client Relationship Management: Build and maintain high-value relationships, acting as the main point of contact for key accounts.
- Customer Satisfaction & Retention: Proactively monitor client satisfaction, address concerns promptly, and implement strategies to reduce churn.
- Strategic Growth: Identify opportunities for upselling and cross-selling, and develop tailored strategies for account growth.
- Conflict Resolution: Handle and resolve complex customer inquiries, complaints, and issues, ensuring positive outcomes.
- Data Analysis & Reporting:



Analyze customer data and feedback to inform business decisions and provide regular status updates to management.
- Cross-Functional Collaboration: Coordinate with marketing, sales, and product teams to align service delivery with customer needs.
- Account Management: Manage the entire client lifecycle, from onboarding to regular business reviews.

Required Qualifications & Skills

- Experience: A minimum of 2-3 years of experience in a similar customer-facing role.
- Education: Bachelor’s degree in any field.
- Communication: Exceptional verbal and written communication skills.
- Technical Skills: Proficiency in CRM software and Microsoft Office Suite.
- Soft Skills: Strong interpersonal, negotiation, and problem-solving skills, with a focus on leadership.

Key Performance Indicators (KPIs)

- Customer Retention Rate
- Net Promoter Score (NPS)
- Customer Lifetime Value (CLV)
- Upsell/Cross-sell Revenue

Job Type: Full-time Pay: ₹18,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Customer Relationship Manager (CRM) (Mundka)
🏢 Nitish Metaware India Private
📍 Mundka