Company Description HASHh Automations™ is a registered trademark company and a leading provider of smart home automation solutions. The company offers a comprehensive portfolio of products, including smart and touch switches, security systems, gate and shutter automations, and curtain and blinds automations for modern living spaces.

HASHh Automations™ also delivers custom automation services, designing tailored solutions that integrate internet and voice-based controls to optimize energy use and convenience. Its focus on easy-to-install, customizable, and future-ready technologies enables customers to manage appliances efficiently while enhancing comfort and security. With the vision of “Switching Reinvented™,” HASHh Automations™ is redefining how people interact with their homes.

Role Description This is a full time, on-site role for a Customer Relationship Management Executive based in Pollachi. The role involves managing customer interactions throughout the lifecycle, including handling inquiries, onboarding new customers, and providing timely support and follow-up.

The Executive will maintain customer records, monitor satisfaction levels, and coordinate with sales and technical teams to resolve issues and ensure smooth implementation of automation solutions. Day-to-day tasks include addressing service requests,



supporting customer retention efforts, gathering feedback to improve customer experience, and identifying opportunities for upselling or cross-selling relevant products. The position requires proactive communication, regular reporting on customer metrics, and close collaboration with internal stakeholders to strengthen long-term relationships.

Qualifications

- Candidates should possess strong Communication skills to interact clearly and professionally with customers and internal teams.
- Candidates should possess Customer Experience and Customer Retention skills to maintain satisfaction and build long-term relationships.
- Candidates should possess Sales skills to identify opportunities, present solutions, and support revenue growth.
- Candidates should possess Analytical Skills to interpret customer data, track performance metrics, and recommend improvements.
- Ability to work on-site in Pollachi and collaborate effectively with cross-functional teams.
- Prior experience in customer-facing roles, preferably in technology, automation, or home solutions, is an advantage.
- Basic understanding of smart home or automation products is beneficial.
- Diploma or degree in Business, Marketing, Engineering, or a related field is preferred.

📌 Customer Relationship Management Executive (Pollachi)
🏢 HASHh Automations
📍 Pollachi