CUSTOMER RELATIONSHIP EXECUTIVE

Job Code

JOB000820

Designation

CUSTOMER RELATIONSHIP EXECUTIVE

Business Vertical

Oxygen

Key Responsibility

- Handle inbound and outbound customer calls related to product inquiries, complaints, service requests, and order status.

- Provide accurate information about products, services, offers, and branch locations.

- Log all customer interactions and follow up on open cases until resolution.

- Ensure every customer query or concern is addressed within defined turnaround times (TAT).

- Coordinate with internal teams such as service, logistics, and branch operations to ensure timely updates and support.

- Maintain customer satisfaction by delivering prompt, courteous, and qualified assistance.





- Identify recurring issues and escalate them to the respective departments for permanent resolution.

- Support campaigns for feedback collection, warranty plans (O2 Protection), and service reminders.

Location

KOTTARAKKARA

State

Kerala

Country

INDIA

Educational Qualification

- Minimum qualification: Plus Two / Diploma / Bachelor’s Degree in any discipline.

- Additional certification in Customer Relationship Management / Call Handling / Communication Skills will be an advantage.

Age

20 - 40

Experience

0

Salary Range

Starting from 15,000

📌 Customer Relationship executive (Kottarakkara)
🏢 Oxygen Digital Shop
📍 Kottarakkara