About the Role

We are seeking a proactive and customer-focused Customer Relationship Executive to build strong client relationships and drive business growth. The ideal candidate excels in communication, problem-solving, and delivering exceptional customer experiences while identifying opportunities to increase engagement and revenue.

Key Responsibilities

1. Customer Relationship Management

- Build and maintain long-term, trust-based relationships with customers.

- Understand customer needs, preferences, and challenges to provide personalized support.

- Act as the primary point of contact for all customer interactions.

2. Account Management

- Manage customer accounts to ensure satisfaction and retention.

- Identify upselling and cross-selling opportunities to grow revenue.

- Maintain regular follow-ups to strengthen engagement.

3. Customer Service Excellence

- Handle customer inquiries, feedback, and complaints promptly and professionally.

- Ensure issues are resolved efficiently to maintain high satisfaction levels.

4. Sales & Business Development

- Meet or exceed assigned sales targets and performance metrics.

- Identify new business opportunities and collaborate with the sales team to convert leads.

5. Data & Reporting





- Maintain accurate and updated customer records in CRM software.

- Track and analyze customer interactions, sales activities, and performance metrics.

Requirements

Required Qualifications

- Education: Bachelor’s degree in Business, Marketing, or related field.

- Experience: 1–3 years in Customer Service, Sales, or Account Management.

- Technical Skills:
- Proficiency in CRM software (e.g., Zoho CRM, Salesforce, HubSpot).

- Knowledge of Microsoft Office Suite (Excel, PowerPoint, Word).

Core Skills

- Excellent communication, interpersonal, and negotiation skills.

- Strong customer-centric approach and relationship management abilities.

- Ability to analyze data and identify opportunities for growth.

- Self-motivated, organized, and capable of working independently or in a team.

- Adaptable to changing business priorities and deadlines.

Benefits

What We Offer

- Competitive Salary with performance-based incentives.

- Comprehensive Benefits, including health insurance and retirement plans.

- Career Growth opportunities in a dynamic, quick-paced environment.

- Collaborative Work Culture that values innovation and customer success.

📌 Customer Relationship Executive (Bengaluru)
🏢 KAWEN MANPOWER
📍 Bengaluru