We are looking for a proactive and customer-focused Customer Relationship Executive to manage customer interactions, coordinate with internal teams, and ensure a smooth order-to-delivery experience. The ideal candidate should possess excellent communication skills and be capable of handling customer queries while maintaining long-term relationships.
Key Responsibilities
Handle inbound and outbound customer calls professionally.
Respond to customer inquiries via phone, email, and WhatsApp.
Build and maintain robust relationships with customers, dealers, and distributors.
Coordinate with the Sales, Production, Logistics, and Installation teams for timely order execution.
Provide customers with updates on order status, dispatch, delivery, and installation schedules.
Resolve customer complaints and escalate issues when required.
Follow up with customers to ensure satisfaction after product delivery and installation.
Support the sales team in customer communication and documentation.
Ensure a high level of customer satisfaction through prompt service.
Required Skills
Excellent verbal and written communication.
Strong customer handling and relationship management skills.
Good problem-solving and coordination abilities.
Basic knowledge of MS Excel, Word, and Email.
Eligibility
Graduate in any discipline (Preferred).
Freshers or candidates with up to 2 years of experience in Customer Service, Customer Support, Telecalling, Customer Care, or Relationship Management.
Experience in Manufacturing, Building Materials, Construction, or Industrial products is an added advantage.
Preferred Languages:
English
Tamil
Hindi (Preferred)
Telugu (Added Advantage)
How to Apply:
Contact: (phone hidden)
📌 Customer Relationship Executive (Chennai)
🏢 Homegenie Building Products
📍 Chennai
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