:

A Customer Relationship Executive (CRE) or Officer manages client communication, resolves service issues, and builds long-term brand loyalty. Core duties involve acting as the primary contact point, tracking interactions via CRM software, and identifying cross-selling opportunities.

Key Responsibilities

- Client Communication: Answer inquiries via phone, email, or chat and provide accurate product info.

- Issue Resolution: Troubleshoot problems, handle complaints promptly, and ensure client satisfaction.

- Data Management: Log all customer interactions, updates, and feedback into CRM databases.

- Retention & Sales: Promote recent services, cross-sell products, and drive customer retention strategies.

Required Qualifications & Skills

- Education: Bachelor’s degree in business, communications, or a related field.

- Interpersonal Skills: Exceptional verbal communication, active listening, and patience.

- Technical Proficiency: Familiarity with CRM systems and general office software.

- Problem Solving: Ability to remain calm under pressure and de-escalate difficult client complaints.

JOB APPLY http://jobs.vinayakjob.com/

CONTACT DETAILS -

Name - Mr.

Ritesh

Agrawal

Number - +91 98930 07335

📌 Customer Relationship Ede / Officer For Consultant - Raipur , Chhattisgarh
🏢 Vinayak Outsourcing Works
📍 Raipur