We are looking for enthusiastic and customer-focused freshers to join our team as Customer Relationship . The ideal candidate will be responsible for building strong relationships with customers, addressing their queries, ensuring customer satisfaction, and maintaining long-term customer engagement.
Key Responsibilities
- Interact with customers through phone calls, emails, chats, or in-person meetings.
- Understand customer requirements and provide appropriate solutions.
- Resolve customer complaints and escalate complex issues to the concerned team.
- Maintain accurate customer records and update CRM systems.
- Follow up with customers to ensure satisfaction and timely issue resolution.
- Build and maintain long-term relationships with customers.
- Coordinate with internal teams to deliver a seamless customer experience.
- Explain company products and services to customers.
- Achieve customer satisfaction and service quality targets.
Eligibility
- Bachelor's Degree in any discipline (B.Com, BBA, BA, B.Sc, BCA, BBM, MBA,B-Tech etc.).
- Freshers are encouraged to apply.
- Good communication skills in English and the local language.
- Basic computer knowledge and MS Office skills.
- Positive attitude and willingness to learn.
Required Skills
- Excellent verbal and written communication.
- Strong interpersonal and relationship-building skills.
- Good problem-solving and listening abilities.
- Customer-oriented approach.
- Time management and multitasking skills.
- Team player with a proactive attitude.
Preferred Skills
- Basic knowledge of CRA tools is an added advantage.
- Ability to handle customer interactions professionally.
- Sales or customer service internship experience is a plus (not mandatory).
Benefits
- Competitive salary package.
- Performance-based incentives.
- Training and career development opportunities.
- Friendly and supportive work environment.
- Opportunities for growth opportunities within the organisation.
CTC: As per company standards / Best in the industry after internship upto 6lpa. Pay: ₹20,000.00 - ₹25,000.00 per month
Benefits
- Flexible schedule
- Internet reimbursement
- Paid sick time
- Paid time off
- Work from home