Job Scope

We are looking for a motivated and customer-centric professional to drive engagement initiatives for existing customers through events, workshops, and loyalty programs. This role is responsible for hands-on execution of events, managing day-to-day activities of loyalty/reward programs, and ensuring an exceptional customer experience that fosters stronger relationships and retention.

Total /Relevant Experience

- 46 years of experience in customer engagement, loyalty program execution, or event management.

- Experience in customer-facing roles (B2B or B2C) will be an added advantage.

Key Responsibilities

Key Responsibilities

- Event Planning & Execution

- Plan and execute customer-centric events (online/offline) such as workshops, meetups, appreciation events, and webinars.

- Handle end-to-end event logistics including vendor coordination, venue management, budgeting, and event communications.

- Collect event feedback and prepare post-event reports.

Loyalty Program Management

- Manage existing loyalty/rewards programs and ensure smooth functioning.

- Execute campaigns to increase program participation and engagement.

- Monitor points redemption, customer communication, and benefit delivery.

- Suggest enhancements based on customer insights and participation trends.

- Customer Engagement & Relationship Management

- Serve as the first point of contact for Reporting & Analytics customer queries related to events and loyalty benefits.

- Build positive relationships with existing customers to improve brand recall and satisfaction.

- Work with marketing to design creative campaigns that encourage customer participation.





- Track customer participation in events and loyalty programs.

- Generate regular reports on customer engagement, CSAT, and program ROI.

- Provide actionable insights to improve future initiatives.

- Follow & commit with Yotta’s Policy statements (eg. QMS/EMS/OHS/ISMS/PIMS/ITSM / BCMS / EnMS etc.)

- Undertake applicable training as communicated from time to time.

- Understand the organization’s expectations towards all management systems the company is certified for.

- Participation in Risk assessment process, contribute in achieving departmental & management system objectives.

- Adhere to confidentiality policy to safeguard sensitive company information, maintain trust with clients and partners, and ensure compliance with data protection regulations.

- Perform their duties in the event of emergency as per roles in ERP/BCMS plan.

- Assist in maintaining PIMS controls throughout personal data lifecycle

Must-have skill

- Strong organizational and multitasking skills.

- Excellent communication and interpersonal abilities.

- Creative mindset with attention to detail.

- Ability to work cross-functionally with marketing, sales, and operations.

- Data-driven approach with basic analytical/reporting skills.

- Proficiency in MS Office / Google Suite; knowledge of CRM or event tools is a plus.

Positive-to-Have Skills

- Increased participation rate in customer events.

- Growth in loyalty program enrolments and redemptions.

- Improved customer satisfaction and retention scores.

- Positive customer feedback on events and loyalty initiatives.

Qualifications Criteria

- Bachelor’s degree in marketing, Event Management, Business Administration, or related field.

📌 Customer Happiness Manager (Delhi)
🏢 Yotta Infrastructure
📍 Delhi