Company Description AIHP is India’s first corporate landlord entity and a one-stop shop for designing, creating, and managing world-class workplace environments. Based in Gurgaon, the company manages nearly half a million square feet of commercial real estate and delivers end-to-end solutions including conceptualization, design, architecture, furniture manufacturing, office fit-outs, incubation, workplace management, and hospitality.

AIHP’s scale and expertise enable clients to benefit from cost advantages, lower rentals, and flexible expansion options. Over the past three years, AIHP has delivered over a quarter million square feet of workplace environments for clients such as Goibibo.com, Berkshire Hathaway, Snapdeal.com, and others. Its unique concept offers corporate office space as a complete product, allowing businesses to move in and start operations within 60 days with minimal setup concerns.

Role Description The Customer Experience Executive – Aviation Background Preferred is a full-time, on-site role based in Gurugram. This role focuses on delivering a high-quality experience to corporate tenants and visitors by managing customer interactions, handling queries, and ensuring prompt resolution of issues across workplace and hospitality services.

The executive will coordinate with internal teams to maintain service standards, track customer feedback,



and implement improvements to enhance satisfaction and retention. Daily responsibilities include overseeing front-office operations, monitoring service delivery, preparing basic reports on customer experience metrics, and supporting smooth move-in and move-out processes. The role may also involve applying aviation-style service discipline and attention to detail to uphold a professional, premium environment.

Qualifications

- Customer Service and Customer Support skills to manage inquiries, resolve issues, and ensure a positive experience.
- Customer Satisfaction focus with the ability to gather feedback, identify pain points, and support continuous improvement in service delivery.
- Strong Communication skills to interact effectively with clients, internal teams, and vendors in a clear, skilled manner.
- Analytical Skills to review basic data, track service metrics, and assist in preparing customer experience reports.
- Preferred experience in aviation, hospitality, real estate, or corporate workplace management, with a customer-facing background.
- Ability to work on-site in Gurugram, manage multiple tasks, and maintain composure in a fast-paced environment.
- Bachelor’s degree in any discipline; formal training in customer service or hospitality is an advantage.

📌 Customer Experience Executive – Aviation Background Preferred (Gurugram)
🏢 AIHP
📍 Gurugram