Key Responsibilities: Applicant Support & Advising:
- Assist applicants with program inquiries and eligibility requirements.
- Provide guidance on alternative program options tailored to students interests and educational backgrounds.
- Empathetically communicate application outcomes, both positive and negative.
- Handle deferral and refund-related inquiries and processes.
- Assist students in meeting enrollment conditions and resolving post-offer uncertainties.
- Perform Road Runner and Submission RPA (Robotic Process Automation) manual tasks when required.
- Ensure accurate and timely processing of applications using relevant systems and workflows.
Document & Eligibility Review:
- Review student documents to ensure eligibility across diverse educational backgrounds.
- Verify offer letters for student information consistency to streamline application processing.
School & Partner Collaboration:
- Work with partner schools and recruiters to resolve application issues.
- Assist students in meeting enrollment conditions while maintaining solid relationships with partner schools.
Communication & Process Guidance:
- Clearly communicate all school requirements and deadlines once an offer letter is received.
Process Maintenance & Improvement:
- Maintain and update application processes to ensure accuracy.
- Collaborate with schools and internal teams to resolve application issues and improve workflows.
Meeting Key Performance Metrics
- Ensure timely processing of applications, documents, and communications in alignment with established KPIs.
- Monitor personal performance to meet individual KPIs, including response time, accuracy, and customer satisfaction.