Role Overview

We are seeking a compassionate and detail-oriented Customer Experience Executive to support our patients throughout their healthcare journey. This role is critical in ensuring that every patient interaction is handled with empathy, accuracy, and care. The ideal candidate will be deeply customer-focused, proactive in resolving concerns, and committed to enhancing the overall patient experience.

Key Responsibilities

- Act as the primary point of contact for patients, addressing their queries, requests, and complaints with empathy and professionalism

- Understand patient concerns thoroughly and provide accurate, timely, and patient-centric resolutions

- Take complete ownership of patient issues, ensuring they are resolved effectively and within the defined timelines

- Deliver a high-quality patient experience by being attentive, responsive, and compassionate in all interactions

- Coordinate closely with internal teams including Sales, Clinical Reporting, Finance, and Field Operations to ensure seamless and faster resolution of patient needs

- Maintain clear and transparent communication with patients, keeping them informed throughout their journey

- Identify recurring patient concerns and share actionable insights to improve processes and service quality

Required Skills & Qualifications

- Excellent oral and written communication skills in English, Hindi, and Telugu

- Additional language proficiency is an advantage, enabling better patient engagement





- Robust comprehension skills to understand patient needs and medical-related queries accurately

- Good analytical skills to evaluate issues and identify patterns impacting patient experience

- Strong problem-solving skills with a focus on patient-first solutions

- Ability to handle sensitive situations with confidentiality, empathy, and professionalism

Behavioral Competencies

- Deeply patient-centric mindset with a strong sense of empathy and care

- High level of ownership and accountability in resolving patient concerns

- Strong stakeholder management skills to collaborate across cross-functional healthcare teams

- Ability to remain calm and composed in high-pressure or emotionally sensitive situations

Innovation & Continuous Improvement

- Proactively contribute ideas to enhance patient experience and service delivery

- Work closely with product and operations teams to help improve healthcare solutions based on patient feedback

- Participate in initiatives aimed at improving patient outcomes and engagement

Preferred Experience

- Prior experience in healthcare customer support, patient coordination, or customer success roles is preferred

- Experience working in health-tech or patient-facing environments is an added advantage

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits

- Health insurance

- Paid time off

- Provident Fund

Work Location: Hybrid remote in Hyderabad, Telangana (Hyderabad District)

📌 Customer Experience Executive (Hyderabad)
🏢 Monitra Healthcare
📍 Hyderabad