1 Customer Interaction Support Handle customer queries feedback and complaints Provide prompt polite and solution-oriented responses to ensure customer satisfaction Assist customers with menu details order status delivery updates and product information Resolve issues related to delayed orders food quality billing refunds and replacements 2 Service Quality Monitoring Coordinate with kitchen production and delivery teams to maintain service standards 3 Feedback Management Collect customer feedback through reviews Analyze feedback to identify recurring issues or improvement areas Escalate critical concerns to management and follow up until resolved Encourage customers to share positive reviews and ratings online 4 Complaint Resolution Ensure timely closure of complaints with proper root-cause analysis Provide compensation or goodwill gestures discounts coupons as per company policy 5 Order Coordination Coordinate with kitchen warehouse or production team for order preparations Work with delivery logistics to ensure on-time delivery Track order flow and proactively inform customers about delays or changes 6 Brand Representation Present the brand professionally by maintaining a courteous tone and positive communication Promote new products combos offers or loyalty programs 7 Reporting Documentation Prepare daily weekly reports on customer satisfaction scores issue trends and service performance Maintain data on refunds replacements and order handling 8 Cross-Department Coordination Work closely with Kitchen Production team QA Quality Assurance team Dispatch Delivery team Sales Marketing team Store managers outlet teams Ensure smooth communication and quick resolution of customer issues 9 Training Continuous Improvement Attend training on food safety hygiene product knowledge and communication skills Suggest improvements in customer service processes SOPs packaging or menu clarity 10 Compliance Hygiene Awareness Ensure customer handling follows FSSAI guidelines company policies and hygiene standards Maintain confidentiality of customer data Job Type Full-time Pay From 15 000 00 per month Perks Food provided Provident Fund Work Location In person

📌 Customer Delight Executive (Kanchipuram)
🏢 Aaladipattiyan Karupatti Coffee u0026 Restaurant
📍 Kanchipuram