31 Jul
|
Delhivery
|
North Goa
31 Jul
Delhivery
North Goa
Roles and Responsibilities :
- Handle customer inquiries, resolve issues, and provide solutions via phone calls.
- Provide excellent customer service by listening actively, empathizing with customers' concerns, and offering timely resolutions.
- Process customer requests for product information, orders, returns, and exchanges in a professional manner.
- Maintain accurate records of all interactions with customers using CRM software.
Job Requirements :
- 0-6 years of experience in BPO or call center workplace.
- Excellent communication skills with the ability to handle high-pressure situations calmly.
- Proficiency in voice processing technology and ability to work effectively in a fast-paced environment.
📌 Customer Care Executive (North Goa)
🏢 Delhivery
📍 North Goa