: Customer Care Executive

Job Title: CCE

Location:Sitapura

Salary

- Upto 25k

Key Responsibilities • Inquiry Management: Respond to customer questions regarding product details, shipping times, and order statuses via email, live chat, and phone.

- Order & Return Processing: Accurately process orders, exchanges, and refunds using our eCommerce platform and fulfilment systems.
- Issue Resolution: Investigate and resolve customer complaints regarding damaged, lost, or incorrect items, adhering to company policies.
- Cross-Functional Collaboration: Coordinate with the warehouse, shipping carriers, and sales teams to track packages and resolve logistical bottlenecks.
- System Documentation: Log and update customer interactions, feedback, and resolution steps accurately in the CRM (Customer Relationship Management) system.
- Sales Support:



Assist customers in making informed purchasing decisions and identify opportunities for upselling or cross-selling when appropriate.

Required Qualifications & Skills • Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.

- Experience: Minimum 1-2 years of experience in customer support, retail, or eCommerce environments.
- Technical Aptitude: Proficiency with eCommerce platforms (e.g., Shopify, WooCommerce).
- Communication Skills: Excellent written and verbal communication skills; ability to remain calm, patient, and professional with frustrated customers.
- Problem-Solving: Robust critical-thinking skills and the ability to multitask in a fast-paced, digital environment.

Interested candidates can able to connect us on (phone hidden) or you can connect us on whatapp

📌 Customer Care Executive (Jaipur)
🏢 Arabella Papers
📍 Jaipur