Mission: Own All Time Design's reputation on every public surface. Turn happy clients into public proof and unhappy clients into resolved, retained ones.

Responsibilities

Own Trustpilot, Google, Clutch, G2, and DesignRush: profiles claimed, complete, monitored daily.

Run review generation: automated post-delivery invitations to all clients plus personal outreach to long-tenure accounts.

Reply to 100% of reviews within 24 hours in a warm, specific, non-templated voice; own billing and refund escalations to full resolution, then close the loop publicly.

Build a detractor-recovery channel (cancellation follow-ups, exit surveys) that catches complaints before they become reviews.

Produce testimonials and case studies with signed consent on file.

Monitor brand mentions (Google, Reddit, social) and send a weekly reputation report: score movement, review velocity, themes.

Feed recurring complaint themes to product and ops monthly with recommended fixes.

📌 Customer Advocacy & Reputation Manager (India)
🏢 All Time Design
📍 India